Shipping & Delivery Information
We deliver to the USA, Canada & Internationally. The Cart will calculate the delivery cost based on the number of items and the country they are being shipped to. Most orders are packed and shipped within 2 business days. All prices are in $US. We can accept Visa or MasterCard.
Delivery USA & Canada $6.95
Please allow 3-11 business days for delivery.
Delivery is via the US Postal Service receipted delivery.
International (outside USA & Canada) from $6.95
1-6 frames $6.95
7-19 frames $9.95
20+ frames $14.95
Please allow 3-9 business days for shipping.
Holiday & Peak Periods
During busy periods and holidays such as Christmas, New Years, Mother Day & Fathers Days you may need to allow a few extra days for delivery. We use the US postal service for most deliveries and as such cannot provide a guaranteed delivery time or date. To minimize the chance of late delivery during the Christmas period please try and place your orders before Dec 10. Please note that due to very busy Christmas sales most orders are shipping directly from Australia so please allow 5-11 business days for delivery.
Order Processing Times
We try very hard to get your order on it’s way to you quickly. Our target is to have it ready to go within 48 hours (often it’s within a few hours). In the 17 years we’ve been operating we’ve developed an efficient order>to>ship process.
We use distribution networks in the UK, the USA & Australia. When an order is received we process it and ship it from the closest location. In the event that the closest warehouse to you does not have stock of an item your order will be shipped from our central warehouse and factory in Australia, it’s our “Always in Stock” Policy as every product is in stock there (if it isn’t we can make it that day). Most customers prefer a few days delay rather than not being able to get their order. Most times this won’t delay your order by very much at all. Your order will still be processed quickly (again we aim for within 48 hours) and it will be sent Express Air for the fastest possible delivery to you (you will not be charged anything extra for this). Delivery to most major cities around the world takes 3-9 days by this method. For non-major cities it may take a bit longer (same goes for countries where the postal system is not that efficient). Irrespective of where your package is sent it will usually arrive within 5-11 business days for capital cities and 6-14 business days for regional areas. Occasionally parcels sent internationally are stopped and inspected by customs and quarantine which can delay the delivery slightly and unfortunately this is outside of our control and we are not informed when this occurs.
All credit card payments are processed via our Secure SSL Encrypted Payment Gateway and our Bank, both of which are located in Australia. Some banks and credit card providers will charge their customers a small fee when a card is processed by a bank located outside the borders of the card issuing country. This is beyond our control and we are unable to know which banks are charging this as we are not informed by them. This charge is usually only a few cents and is shown on your card statement as part of the transaction.
In the event you need to return a product to us (this happens very rarely) just send us an email and we will give you the local return details of how best get it back to us (we will also want to find out why? because if there is a problem with our products we like to know right away so we can get to work on fixing and correcting any issues).